Dollar For is accepting applications from compassionate, energetic, and detail-focused customer service or administrative experts to join our patient advocacy team. We will be hiring for both full-time and part-time team members.
Dollar For helps patients navigate hospital charity care programs to crush medical debt. Patient advocates serve as the front line workers who support patients working through the financial assistance process by completing hospital applications on their behalf, providing personalized email and text support, communicating with hospitals on behalf of patients and guiding the appeal process when needed.
Dollar For is a small and growing non-profit. We seek to build a team of employees who want opportunities to grow and stretch with us over time. In the meantime (and forever), we commit to being a place you truly enjoy working with a culture where everyone celebrates the successes, gives and offers supportive feedback, and works together to solve problems and help patients.
Responsibilities
- Complete hospital financial assistance applications on behalf of clients.
- Develop an expertise of the Dollar For database, protocols, and templates to offer timely, caring, and thoughtful responses to client needs.
- Respond to emails and texts – and conduct phone calls to help clients navigate the financial assistance processes.
- Work with Dollar For leadership and legal advisors to plan appeals.
- Participate in and contribute to team meetings to identify and implement program improvements.
Requirements
- Fluent English and Spanish speaker and writer
- 1-3 years of experience with customer service and administrative work – ideally in a professional work setting.
- Demonstrated attention to detail and comfort with technical forms and financial documents.
- Ability to empathize and understand the challenges and opportunities clients face.
- Written and verbal communication skills to clearly interface with clients, hospitals, and other key partners.
- Know your way around programs like Slack, Google Drive and Gmail.
- Critical thinking and decision-making to plan the best course of action for their clients.
- Strong sense of discretion regarding patient financial data.
- Previous work with disadvantaged communities or knowledge of medical billing practices, health insurance systems, or debt collection is a huge plus!
Pay, Perks and Benefits
Part-Time/Hourly:
- The salary range for a part-time Patient Advocate is $20-24 / hour. The final offered salary will depend upon the experience of the candidate.
- 25 hour work week and flexible scheduling.
- 100% remote work environment with a Dollar For provided computer.
- Dollar For provides part-time staff with a bank of 100 hours of paid time off (PTO) per year after the first 90 days of employment. In addition, Dollar For provides 15 paid holidays for all employees, including federal holidays and a weeklong closure in late December.
- Currently, Dollar For is not able to offer additional benefits to employees.
Full-Time/Salaried:
- The salary range for a Patient Advocate is $36,000 – $44,000. The final offered salary will depend upon the experience of the candidate.
- 35 hour work week and flexible scheduling.
- 100% remote work environment with a Dollar For provided computer.
- Dollar For provides all salaried staff with a bank of 20 days of paid time off (PTO) per year after the first 90 days of employment. In addition, Dollar For provides 15 paid holidays for all employees including federal holidays and a weeklong closure in late December.
- Currently, Dollar For is not able to offer additional benefits to employees.
Dollar For is an equal-opportunity employer. We celebrate diversity and differences of all kinds and are committed to an organizational culture in which everyone feels welcomed, included and valued. We encourage anyone who thinks they would be good at this role to apply. There is no such thing as the perfect candidate and we look forward to learning more about you!
We know that women and people of color are often less likely to apply to a position if they don’t match 100% of the job qualifications. Don’t let that be the reason you miss out on this opportunity! We encourage you to apply if you can demonstrate many of these skills and competencies.